Troubleshooting
6-14
Problems with Standard Phones
Standard Phone Does Not Ring
Possible Cause 1:
Standard phone is not plugged into the Tip Ring ports, which
are the bottom two ports on the processor or 362EC module.
What to do:
Plug the standard phone into the bottom two ports of any module.
■ If the phone rings, the problem is solved.
■ If the phone still does not ring, go to Possible Cause 2.
Possible Cause 2:
Ringer is turned off.
What to do:
Turn on the ringer.
■ If the phone rings, the problem is solved.
■ If the phone still does not ring, go to Possible Cause 3.
Possible Cause 3:
Call Forwarding is turned on.
What to do:
Check to see if Call Forwarding is turned on.
■ If Call Forwarding is turned on, turn it off.
■ If Call Forwarding is not turned on, go to Possible Cause 4.
Possible Cause 4:
Line Ringing is programmed for No Ring or Delayed Ring.
What to do:
Check the Line Ringing setting for the extension.
■ If Line Ringing is set for No Ring or Delayed Ring, change the setting if
appropriate.
■ If Line Ringing is set for Immediate Ring and this phone is part of a
combination extension, see ‘‘Problems with Combination Extensions’’
on page 6-21.
■ If Line Ringing is set for Immediate Ring and the phone is on an extension
by itself, go to Possible Cause 5.
Possible Cause 5:
Phone is faulty.
What to do:
Unplug the problem phone. Plug in a standard phone that you know
rings properly.
■ If the replacement phone rings properly, the problem phone is defective.
Replace it.
■ If the replacement phone does not ring properly, call the hotline.
