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SECTION FOUR
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Printed colors
don’t match
screen colors.
The print settings are inappropriate. See your software program’s manual for
the correct print settings.
The color print cartridge has run out of one or more inks. Install a new color
print cartridge.
The paper is inappropriate. Try another type of paper. For high-quality color
printing results, use HP Premium Glossy Paper.
Colors appear
washed out.
One of the print cartridges is clogged. Print a self-test as described on
page 14.
You can control the amount of ink on the page by changing the Print Quality
(on the Setup tab of the HP print settings box). If the printing appears faded
or the colors are dull, click Normal or Best. If the colors bleed into one
another or the ink smears on the sheet, click Normal or EconoFast. You may
have run out of ink. Replace the cartridges.
The paper is inappropriate. Try another type of paper. See Section 5. For
high-quality color printing results, use HP Premium Glossy Paper.
Black ink is
mixing with color
ink along the
print boundaries.
The transparency was moved or placed in a protective sleeve while still wet.
Allow 10 to 15 minutes for the ink to dry before moving it
The print settings are inappropriate. See your software program’s manual for
the correct print settings.
The paper is inappropriate. Try another type of paper.
The print cartridges are misaligned. Align the print cartridges as described on
page 46.
Black printing is
fading and the
colors are
missing or hues
are changing.
One of the print cartridges is running out of ink. Replace the empty print
cartridge and align the print cartridges as described on page 46.
A print cartridge is dirty or clogged. Print a self-test as described on page 14.
Black and white
output instead of
color.
Color printing is not selected in your software; be sure to select a color
printout mode.
Make sure you do not have Print in Grayscale selected in the HP print setting
box.
The color settings are inappropriate; adjust them in the software.
Symptom Solution
