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IF YOU HAVE A PRINTING PROBLEM
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If Paper, Envelopes, Cards, Labels, or
Transparencies Don’t Pass Through
the Printer
The resume
light is blinking
and nothing
prints.
The top cover of the printer is open. Close the top cover.
One of the print cartridges is improperly installed in the printer. Open the top
cover. Make sure both print cartridges snap into place with the arrows
aligned with the dot(s) on the cradle top. Then close the top cover.
The printer is out of paper. Load paper as described in Section 2. Push the
paper length adjuster toward the paper until it stops. Make sure the paper
does not bend in the IN tray. Press the resume button on the front of
the printer.
The paper is improperly loaded. Remove paper and reload it. Push the paper
length adjuster toward the paper until it stops. Make sure the paper does not
bend in the IN tray. Press the resume button on the front of the printer.
The printer did not receive a form feed command from the software
program. Press the resume button on the printer to initiate a manual
form feed.
Symptom Solution
Paper does not
get picked up
from the IN tray.
The paper in the IN tray is not pressed against the paper feeder of the
printer. See Section 2 for the correct paper loading procedure.
The paper path in the printer is blocked. Clear the paper path.
Paper does not
advance into the
printer, or paper
does not eject
from the printer.
You are printing on a transparency or special paper and the automatic dry
timer is operating correctly. Wait for the page to drop into the OUT tray.
Paper is improperly loaded or the OUT tray is improperly installed. See
Section 2 for paper and tray loading procedures.
Different paper types, sizes, or weights are loaded in the IN tray at the same
time. Remove the stack and reload one paper type and size.
The printer did not receive a form feed command from the software
program. When the resume light blinks, press the resume button on
the printer to initiate a manual form feed.
The paper is jammed in the printer. Clear the paper path.
Symptom Solution
