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Find your model number and serial number (IMEI)
If you need to contact Nokia Care or your service provider, you may need info such as the model number and the serial number
(IMEI). To see the info, tap Settings > about.
You can also find the info on your phone label, which is located under the battery.
Product and safety info
Network services and costs
You can only use your device on the LTE 700 Mhz; WCDMA 850, 900, 1900, 2100; CDMA 800, 1900; and GSM 850, 900, 1800, 1900
MHz networks. Support for LTE networks may have been disabled on your device depending on your country or service
provider. You need a subscription with a service provider.
Using some features and downloading content require a network connection and may result in data costs. You may also need
to subscribe to some features.
Important: 4G/LTE might not be supported by your network service provider or by the service provider you are using
when traveling. In these cases, you may not be able to make or receive calls, send or receive messages or use mobile data
connections. To make sure your device works seamlessly when full 4G/LTE service is not available, it is recommended
that you change the highest connection speed from 4G to 3G. To do this, swipe left on the start screen, and tap
Settings > cellular+SIM. Switch Highest connection speed to 3G.
For more info, contact your network service provider.
Make an emergency call
Important: Connections in all conditions cannot be guaranteed. Never rely solely on any wireless phone for essential
communications like medical emergencies.
Before making the call:
• Switch the phone on.
• If the phone screen and keys are locked, unlock them.
• Move to a place with adequate signal strength.
1. Press , and tap > .
2. Enter the official emergency number for your present location. Emergency call numbers vary by location.
3. Tap call.
4. Give the necessary info as accurately as possible. Do not end the call until given permission to do so.
You may also need to do the following:
• Put a SIM card in the phone. If you don’t have a SIM, tap emergency call when you get an error message about a missing
SIM.
• If your phone asks for a PIN code, tap emergency call.
• Switch off the restrictions in your phone, such as call restriction, fixed dialing, or closed user group.
• When you switch your phone on for the first time, you are asked to create your Microsoft account and set up your phone.
To make an emergency call during the account and phone setup, tap emergency call.
• If the mobile network is not available, you may also try making an internet call, if you can access the internet.
Take care of your device
Handle your device, battery, charger and accessories with care. The following suggestions help you keep your device operational.
• Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that corrode electronic
circuits. If your device gets wet, remove the battery, and let the device dry.
• Do not use or store the device in dusty or dirty areas.
• Do not store the device in high temperatures. High temperatures may damage the device or battery.
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