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invision Serial/Modem Charging Cradle User Guide
Product/Technical Support
Mobility is committed to providing its customers with first-class customer service and
technical support. For your convenience, a few troubleshooting techniques are provided
below that might help you fix your problem quickly and easily. If you have a different issue,
or if you have tried these and they didn’t resolve your problem, please feel free to contact
Technical Support at:
Mobility Electronics
9918 Via Pasar
San Diego, CA 92126
Phone (858) 880-2225
Fax: (858) 530-2733
E-mail:
handheld_connectivity@mobl.com
Web:
www.invisioncradles.com
If you use the website, please select the Cradles & Adapters
menu option from the Support menu.
Product Registration
A product registration card is included with your PS6S1800M
product. Please fill out the registration card and drop it in the mail so that we will know who
you are if you ever need to call. While registration is not required to resolve warranty
claims, it will help make any warranty claim easier to complete. For your convenience, you
may also register online at:
www.invisioncradles.com
Troubleshooting
Symptom: Terminal cannot communicate through the serial cable.
Possible Cause Action
The serial cable is not connected
properly.
Check to make sure that the serial cable is
connected to the cradle and to the host
computer correctly.
The terminal is not fully seated in the
cradle.
Remove and re-insert the terminal into the
cradle. Make sure it is firmly seated.
Communications software is not installed,
or is not configured properly.
Perform setup as described by the terminal
manufacturer.
Modem/Serial switch is not set correctly. Check to be sure the Modem/Serial switch is set
to Serial.
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Mobility Electronics, Inc