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2. On the NAS Manager, go to Data Protection → NDMP → NDMP Configuration
page. In NAS CLI, go to Data Protection NDMP Configuration menu.
3. Verify that NDMP is enabled. If NDMP is enabled, go to step 5.
4. On the NAS Manager, the Enabled check box must be checked.
5. In the NAS CLI, type view and ensure that State is set to Enabled.
6. If NDMP is not enabled, enable it.
7. Verify that backup application IP address is configured in NDMP.
8. On the NAS Manager, the DMA server list must include the IP address of the
backup application.
9. In the NAS CLI, type view and ensure that the DMA Servers list includes the IP
address of the DMA application trying to access the NAS appliance.
If the backup appliance can connect to a NAS appliance but cannot log in, use
backup_user as the user name for the NDMP client, while setting up the NDMP
backup/restore in your backup application. The default password for NDMP client is
Stor@ge!
To change the password:
1. Log in to the NAS Manager or open remote terminal to the appliance.
2. In the NAS Manager, go to Data Protection → NDMP → NDMP Configuration
page. In NAS CLI, go to Data Protection → NDMP → Configuration menu.
3. In the NAS Manager, click Change Password. In the NAS CLI, run the command:
data-protection ndmp configuration set-Password
<new_password>
If the backup application can log into the NAS appliance, but if no volumes are
available for backup, verify that the NAS appliance has NAS volumes created on it.
Troubleshooting CIFS Issues
Misconfigured AV Host Settings Result In Access Denied To CIFS files
Description The Dell NAS cluster solution supports antivirus scans on a per CIFS share basis. When
a file on a share is opened by a client application, the NAS cluster solution sends the
file to an antivirus host to be scanned.
If no antivirus host is available, access to the file and to the whole share, is inhibited.
Cause Since the antivirus hosts are not available on the NAS cluster solution, files cannot be
opened on an antivirus enabled CIFS share.
Workaround Ensure that the problem appears only on antivirus enabled shares, while clients
accessing other shares do not experience such problems.
Check the status of the antivirus hosts and the network path between the NAS cluster
solution and the antivirus hosts.
CIFS Access Denied
Description CIFS access to a file or folder is denied.
Cause A client without sufficient permissions performs an operation on a file/folder.
Workaround Check the permissions on the file/folder and set the required permissions.
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