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TROUBLESHOOTING THE 3M™ ATTEST™ AUTO‑READER 490 WEB APP
Issue Problem Solution
Unable to access 3M™Attest™
Auto‑reader490 Web App on
networked computer
3M™Attest™ Auto‑reader490 and/or
computer not connected tonetwork.
Ensure 3M™Attest™ Auto‑reader490 Ethernet cable is connected to a live jack and that
connection to 3M™Attest™ Auto‑reader490 issecure.
Ensure computer is connected tonetwork.
If failure is with connection attempted using 3M™Attest™ Auto‑reader490 serial number URL,
try connecting using IP addressURL.
Contact facility IT or 3M if problempersists.
Unable to access 3M™Attest™
Auto‑reader490 Web App on
mobiledevice
3M™Attest™ Auto‑reader490 not
connected tonetwork.
For security reasons, facility firewall may
prevent mobile devices not connected to
the facility network from connecting to
secure IPaddresses.
Ensure 3M™Attest™ Auto‑reader490 Ethernet cable is connected to a live jack and that
connection to 3M™Attest™ Auto‑reader490 issecure.
Contact facility IT for their recommendation on connecting to the secure network. Solutions may
include enabling WiFi on the mobile device and signing into the facility network or connecting to
the facility virtual private network (VPN) on the mobile device.
Data entered by user on Results
Detail pagedisappears
User entered data is written to temporary
web browser storage. Browser may have
cleareddata.
Set web browser to accept (allow or enable)cookies.
As a best practice, print or save Results Detail record as soon as BI result is final.
BI result displayed on
3M™Attest™ Auto‑reader490
LCD panel does not appear on
Results Detailpage
The Results Detail page has not
refreshedyet.
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the page to
automaticallyrefresh.
Results Detail page will not open
from the Statuspage
The Results Detail page only opens
from the Status page for occupied
3M™Attest™ Auto‑reader490wells.
Do not attempt to navigate to the Results Detail page from unoccupied wells on the Status page.
REPAIR AND REPLACEMENT
In the U.S.A., 3M™Attest™ Auto‑reader490s must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
1‑800‑292‑6298
Fax: 1‑800‑770‑8016
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1‑800‑292‑6298.
Made in the U.S.A. by
3M Health Care
2510 Conway Ave
St. Paul, MN 55144
1‑800‑228‑3957
www.3M.com/healthcare
©2013, 3M. All rightsreserved.
3M and Attest are trademarks of3M.
Used under license inCanada.