Mitel 3000
Administrator’s Manual
CALL WAITING FROM ANOTHER EXTENSION ....................................................... 74
TO PRESENT A BUSY EXTENSION WITH A CALL WAITING TONE...................... 74
TO ACCEPT A WAITING CALL ................................................................................... 75
CALL WAITING FROM EXTERNAL CALLS............................................................... 75
MULTIPLE CALL PARK ............................................................................................... 75
AUTOMATIC LINE SELECTION.................................................................................. 75
BARGE-IN ...................................................................................................................... 75
PAIRED EXTENSIONS.................................................................................................. 76
OPERATOR SERVICES ................................................................................................. 77
SETTING DISPLAY MESSAGES .................................................................................. 77
DISPLAYING CALLER NUMBERS AND ROUTING CALLS...................................... 78
PROGRAMMING THE SYSTEM WITH THE TYPE OF CALLER ID DETECTION IF
USING CO LINES.(PSTN CALLER ID TYPE) .............................................................. 78
PROGRAMMING THE SYSTEM TO DISPLAY CALLER ID INFORMATION........... 78
TO ASSOCIATE A CALLER NUMBER WITH A NAME AND ROUTE THE CALL TO
AN EXTENSION............................................................................................................. 79
STORING AND REDIALING CALLER NUMBERS (CALLER ID LIST)..................... 79
PAGING.......................................................................................................................................... 80
TO PROGRAM AN EXTENSION FOR USE WITH A PUBLIC ADDRESS AMPLIFIER81
TO MAKE AN ANNOUNCEMENT OVER A PUBLIC ADDRESS SYSTEM ............... 82
TO RESPOND TO A PAGE OVER THE PA SYSTEM .................................................. 82
TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL FEATURE PHONE
........................................................................................................................................ 82
TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL FEATURE PHONE
AND THE PA.................................................................................................................. 82
SINGLE EXTENSION PAGE ......................................................................................... 83
TO ANSWER A SINGLE EXTENSION PAGE CALL AT YOUR EXTENSION ........... 83
TO PROTECT FEATURE PHONE AGAINST PAGING ANNOUNCEMENTS............. 83
TO PREVENT EXTENSIONS FROM USING THE PUBLIC ADDRESS SYSTEM....... 83
MANAGER / ASSISTANT .............................................................................................................83
TO SET UP MANAGER / ASSISTANT COMBINATIONS ........................................... 83
TO PROGRAM A KEY TO ANSWER THE MANAGER’S CALLS............................... 84
TO DEDICATE A CO LINE TO A MANAGER’S EXTENSION.................................... 84
TO PROGRAM A KEY AS A SINGLE EXTENSION PAGE KEY TO THE ASSISTANT’S
EXTENSION................................................................................................................... 84
TO PROGRAM A KEY TO CALL THE ASSISTANT’S EXTENSION DIRECTLY...... 85
TO PROGRAM A KEY TO FORWARD CALLS TO AN ASSISTANT ......................... 85
LEAST-COST ROUTING (LCR).................................................................................................... 85
TO SET UP CODES TO ALLOW CALLS TO BE ROUTED ON SPECIFIC LINES OR
NETWORKS ................................................................................................................... 85
LEAST-COST ROUTING ACTIVATED AUTOMATICALLY AT SET TIMES............ 86
MAKING A CALL WITH LCR ACTIVATED................................................................ 86
ACCOUNT CODES ........................................................................................................................ 86
TO SET UP THE ACCOUNT CODE OPERATION........................................................ 86
ENTERING ACCOUNT CODES - OPTIONAL MODE.................................................. 87
ENTERING ACCOUNT CODES - FORCED MODE...................................................... 87
PBX MODE..................................................................................................................................... 88
LINE APPEARANCES ON FEATURE PHONE KEYS .................................................. 88
MAKING EXTERNAL CALLS WHEN IN PBX MODE ................................................ 88
INCOMING CALLS IN PBX MODE .............................................................................. 88
CALL ANSWERED ........................................................................................................ 88
CALLS PUT ON HOLD.................................................................................................. 88
