Mitel 3000
Administrator’s Manual
GROUP FORWARDING
This feature allows any extension within a group to forward calls for that group. When a forward for the
group is set, any call for that group will be forwarded. Calls to individual extensions in the group are not
forwarded.
Setting a Group Forwarding from a System Phone
• From the Idle Menu, press the Scroll Down key () until “Group Forward” is displayed.
• Select “Group Forward”.
• Select the required group (the extension can be in more than one group).
• Select the option required and enter the destination number.
• Select “Forward to Voice Mail” to forward the calls to the group voice mailbox.
Note: The group must be allocated a voice mailbox for this option to be presented. See page
60.
Note: If an extension, which is not in the group, attempts to set or cancel a forward for that group, then
“Invalid” will be displayed.
To Cancel Group Forwarding
If “All Call Forward” is set for a group, all the Feature Phone in the group have the prompt “Cancel Group
Forward” on their displays.
• Press the “Cancel Group Forward” option.
• The display will show the groups associated with the extension. Select the required group.
• Select the forward type to be canceled.
To set a Group Forward from a standard analog phone, dial the Group Forward code followed by the group
number (180 – 199).
The Group Forward codes are:
• 792 Group “Forward All Calls”.
• 793 Group “Forward When Busy”.
• 794 Group “Forward On No Answer”.
To cancel the Group Forwarding a standard analog phone, go off hook and dial the relevant Group Forward
code.
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