Mitel 3000
Administrator’s Manual
AUTOMATIC ANSWER ................................................................................................ 30
TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR
EXTENSION................................................................................................................... 30
HEADSET MODE........................................................................................................... 31
TO SELECT A RINGING TONE .................................................................................... 31
TO SET THE DISPLAY CONTRAST............................................................................. 31
SYSTEM PROGRAMMING ........................................................................................... 31
BACKGROUND MUSIC ................................................................................................ 32
SPEAKERPHONE OPTIONS.......................................................................................... 32
INTERNAL EXTENSION ORDER................................................................................. 32
IP EXTENSIONS ............................................................................................................ 32
USING STANDARD ANALOG TELEPHONE SETS..................................................................... 33
FEATURE ACCESS CODES LIST ................................................................................. 33
GETTING STARTED – BASIC CALL FEATURES.................................................................................... 34
MAKING AND ANSWERING CALLS..................................................................................................... 34
TO MAKE AN EXTERNAL CALL................................................................................. 34
RESTRICTING OUTGOING CALLS ............................................................................. 34
TO PROGRAM CO LINES TO BE USED FOR INCOMING CALLS ONLY................. 35
EMERGENCY NUMBERS ............................................................................................. 35
TO MAKE AN INTERNAL CALL.................................................................................. 35
TO CALL AN EXTENSION GROUP.............................................................................. 36
PROGRAMMING AND DIALING SPEED-DIAL NUMBERS....................................... 36
TO PROGRAM A PERSONAL SPEED-DIAL NUMBER............................................... 36
TO ADD OR DELETE A SYSTEM SPEED-DIAL NUMBER ........................................ 36
TO CHANGE THE SYSTEM SPEED-DIAL PASSWORD............................................. 37
TO DIAL A PERSONAL SPEED-DIAL NUMBER ........................................................ 37
TO DIAL A SYSTEM SPEED-DIAL NUMBER............................................................. 37
ANSWERING CALLS .................................................................................................................... 38
IGNORING CALLS RINGING YOUR PHONE.............................................................. 38
RE-SEIZE LINE.............................................................................................................. 38
HOLDING AND TRANSFERRING CALLS................................................................................... 39
SYSTEM HOLD.............................................................................................................. 39
TO PLACE AN EXTERNAL CALL ON SYSTEM HOLD.............................................. 39
ASSOCIATED HOLD..................................................................................................... 39
TO TRANSFER A CALL TO ANOTHER EXTENSION ................................................ 39
TO TRANSFER A CALL TO AN EXTERNAL NUMBER ............................................. 39
TO MAKE AN EXTERNAL CONSULTATION CALL.................................................. 40
BUTTON HOPPING ....................................................................................................... 40
RE-DIRECTING CALLS ................................................................................................................ 41
TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION ...................................... 41
TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION TO VOICE MAIL......... 41
FORWARDING CALLS ................................................................................................................. 41
FORWARD ALL CALLS................................................................................................ 41
FOLLOW ME.................................................................................................................. 42
FORWARD WHEN BUSY.............................................................................................. 42
TO CANCEL FORWARD WHEN BUSY ....................................................................... 42
FORWARD ON NO ANSWER ....................................................................................... 42
TO CANCEL FORWARD ON NO ANSWER................................................................. 43
