Mitel 3000
Administrator’s Manual
EXTERNAL FORWARDING ......................................................................................................... 43
TO RESTRICT AN EXTENSION FROM FORWARDING CALLS TO AN EXTERNAL
NUMBER ........................................................................................................................ 43
TO FORWARD ALL CALLS OR EXTERNAL CALLS ONLY TO AN EXTERNAL
NUMBER ........................................................................................................................ 43
GROUP FORWARDING ................................................................................................................44
SETTING A GROUP FORWARDING FROM A SYSTEM PHONE............................... 44
TO CANCEL GROUP FORWARDING .......................................................................... 44
CONFERENCE CALLS.................................................................................................................. 45
TO SET UP AN INTERNAL CONFERENCE................................................................. 45
TO SET UP AN EXTERNAL CONFERENCE................................................................ 45
USING YOUR FEATURE PHONE WITH A HEADSET................................................................ 45
TO MAKE AN INTERNAL OR EXTERNAL CALL WHEN USING A HEADSET....... 45
TO END A CALL WHEN USING HEADSET ................................................................ 45
TO ANSWER A CALL WHEN USING A HEADSET .................................................... 45
HANDSET MONITOR.................................................................................................................... 46
INCOMING CALL HANDLING..................................................................................................... 46
INCOMING CALLS TO INDIVIDUAL EXTENSIONS ................................................. 46
INCOMING CALLS TO A RING GROUP...................................................................... 46
INCOMING CALLS TO A HUNT GROUP .................................................................... 46
EXTENSION GROUPS................................................................................................................... 48
GROUP PROGRAMMING.............................................................................................. 48
HUNT GROUP TIMER................................................................................................... 48
LOGGING IN AND OUT OF HUNT GROUPS .............................................................. 48
OUTGOING GROUPS.................................................................................................................... 49
TO PROGRAM LINES INTO GROUPS FOR ACCESS USING THE CODES 9 OR 760 -
769................................................................................................................................... 49
INCOMING RINGING PROGRAMMING...................................................................................... 49
DAY SERVICE / NIGHT SERVICE............................................................................................... 49
TO SET THE AUTOMATIC START AND END TIMES FOR NIGHT SERVICE ......... 50
TO MANUALLY TURN ON NIGHT SERVICE............................................................. 50
TO HAVE NIGHT SERVICE REMAIN ON OVER WEEKENDS.................................. 50
AUTO-ATTENDANT ..................................................................................................................... 51
DIALING # WHEN LISTENING TO THE AUTO ATTENDANT GREETING.............. 51
DIALING # WHEN LISTENING TO A STANDARD MAILBOX GREETING.............. 51
DIALING # WHEN LISTENING TO A MESSAGE-ONLY VOICE MAILBOX ............ 52
DIALING MORE THAN ONE DIGIT............................................................................. 52
DIALING AN INVALID NUMBER................................................................................ 52
DIALING INCOMPLETE NUMBERS............................................................................ 52
DIALING WHEN IN THE RECORDING PHASE .......................................................... 52
USEFUL SAMPLES OF DIGIT TRANSLATION (SINGLE DIGIT DIAL THROUGH) 52
AUTO-ATTENDANT PROGRAMMING ....................................................................... 53
COURTESY SERVICE................................................................................................................... 55
TO PROGRAM THE COURTESY SERVICE................................................................. 55
DIRECTORY SERVICES ............................................................................................................... 57
SIMPLE DIRECTORY SERVICE................................................................................... 57
DIAL NAME DIRECTORY SERVICE ........................................................................... 57
DIAL NAME DIRECTORY PROGRAMMING .............................................................. 58
