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Warranty 27
3
89VP Instruction Manual Warranty
PN 51-389VP January 2013
WARRANTY
Seller warrants that the firmware will execute the programming instructions provided by Seller, and that the Goods
manufactured or Services provided by Seller will be free from defects in materials or workmanship under normal use and
care until the expiration of the applicable warranty period. Goods are warranted for twelve (12) months from the date
of initial installation or eighteen (18) months from the date of shipment by Seller, whichever period expires first.
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onsumables, such as glass electrodes, membranes, liquid junctions, electrolyte, o-rings, catalytic beads, etc.,
and Services are warranted for a period of 90 days from the date of shipment or provision.
Products purchased by Seller from a third party for resale to Buyer ("Resale Products") shall carry only the warranty
extended by the original manufacturer. Buyer agrees that Seller has no liability for Resale Products beyond making a rea-
sonable commercial effort to arrange for procurement and shipping of the Resale Products.
If Buyer discovers any warranty defects and notifies Seller thereof in writing during the applicable warranty period, Seller
shall, at its option, promptly correct any errors that are found by Seller in the firmware or Services, or repair or replace
F.O.B. point of manufacture that portion of the Goods or firmware found by Seller to be defective, or refund the pur-
chase price of the defective portion of the Goods/Services.
All replacements or repairs necessitated by inadequate maintenance, normal wear and usage, unsuitable power sources,
unsuitable environmental conditions, accident, misuse, improper installation, modification, repair, storage or handling,
or any other cause not the fault of Seller are not covered by this limited warranty, and shall be at Buyer's expense. Seller
shall not be obligated to pay any costs or charges incurred by Buyer or any other party except as may be agreed upon in
writing in advance by an authorized Seller representative. All costs of dismantling, reinstallation and freight and the time
and expenses of Seller's personnel for site travel and diagnosis under this warranty clause shall be borne by Buyer unless
accepted in writing by Seller.
Goods repaired and parts replaced during the warranty period shall be in warranty for the remainder of the original war-
ranty period or ninety (90) days, whichever is longer. This limited warranty is the only warranty made by Seller and can
be amended only in a writing signed by an authorized representative of Seller. Except as otherwise expressly provided in
the Agreement, THERE ARE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO MER-
CHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR ANY OTHER MATTER WITH RESPECT TO ANY OF THE GOODS
OR SERVICES.
RETURN OF MATERIAL
Material returned for repair, whether in or out of warranty, should be shipped prepaid to:
Emerson Process Management
Liquid Division
2400 Barranca Parkway
Irvine, CA 92606
The shipping container should be marked:
RETURN FOR REPAIR
Model _______________________________
The returned material should be accompanied by a letter of transmittal which should include the following information
(make a copy of the "Return of Materials Request" found on the last page of the Manual and provide the following there-
on):
1. Location type of service, and length of time of service of the device.
2. Description of the faulty operation of the device and the circumstances of the failure.
3. Name and telephone number of the person to contact if there are questions about the returned material.
4. Statement as to whether warranty or non-warranty service is requested.
5. Complete shipping instructions for return of the material.
Adherence to these procedures will expedite handling of the returned material and will prevent unnecessary additional
charges for inspection and testing to determine the problem with the device.
If the material is returned for out-of-warranty repairs, a purchase order for repairs should be enclosed.