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Return of Material 25
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89VP Instruction Manual Section 6: Return of Material
PN 51-389VP January 2013
Section 6: Return of Material
6.1 General
To expedite the repair and return of instruments, proper communication between the customer
and the factory is important. A return material authorization number is required. Call 1-800-654-
7768 or (949) 757-8500. The “Return of Materials Request” form is provided for you to copy and
use in case the situation arises. The accuracy and completeness of this form will affect the pro-
cessing time of your materials.
6.2 Warranty Repair
The following is the procedure for returning products still under warranty.
1. Contact the factory for authorization.
2. Complete a copy of the “Return of Materials Request” form as completely and accurately as
possible.
3. To verify warranty, supply the factory sales order number or the original purchase order
number. In the case of individual parts or sub-assemblies, the serial number on the unit must
be supplied.
4. Carefully package the materials and enclose your “Letter of Transmittal” and the completed
copy of the “Return of Materials Request” form. If possible, pack the materials in the same
manner as it was received.
5. Send the package prepaid to:
Rosemount Analytical Inc.
2400 Barranca Parkway
Irvine, CA 92606
Attn: Factory Repair
Mark the package: Returned for Repair RMA No. __________
Model No. __________
6.3 Non-Warranty Repair
1. Contact the factory for authorization.
2. Fill out a copy of the “Return of Materials Request” form as completely and accurately as pos-
sible.
3. Include a purchase order number and make sure to include the name and telephone number
of the right individual to be contacted should additional information be needed.
4. Do Steps 4 and 5 of Section 6.2.
IMPORTANT
Please see second section of “Return of Materials Request Form”. Compliance to the OSHA require-
ments is mandatory for the safety of all personnel. MSDS forms and a certification that the instru-
ments have been disinfected or detoxified are required.
NOTE
Consult the factory for additional infor mation regarding service or repair.