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7 11/2005
Quick Reference Guide
Plan/Service Phone Number Hours of Operation
Provider Access Help Desk/Customer Support
(www.bcbsga.com)
1-866-292-6253
(8:00 AM – 6:00
PM)
24 hour a day/7 days a week
BCBSGa/BCBSGa VRU 800-241-7475 7:00 AM – 7:00 PM
BlueCard/ITS*
• Eligibility
• Claim Status
800-676-2583
800-628-3988
Option #4
7:00 AM – 10:00 PM
7:00 AM – 9:00 PM
Federal Employee Program (FEP)
800-282-2473 7:30 AM – 5:30 PM
State Health Benefit Plan Indemnity & PPO
• Eligibility, Benefits and Claim Status
Inquiry
800-626-6402
404-262-7191
8:00 AM – 6:00 PM (Mon-Fri)
8:00 AM – 6:00 PM (Mon-Fri)
State Health Benefit Plan (HMO) 800-464-1367 7:30 AM – 7:00 PM
NASCO
Atlanta Area
800-833-3033
404-262-8361
9:00 AM – 4:30 PM
9:00 AM – 4:30 PM
AT&T 800-874-8616 7:30 AM – 5:30 PM
West Pointe Stevens 800-645-9770 8:00 AM – 4:30 PM
Mental health and substance abuse services 800-292-2879
Fax: 1-877-868-
7950
24 hours a day/7 days a week
Georgia Bankers Association**
706-321-0209 8:00 AM – 4:00 PM
Wal-Mart VRU** 800-421-1362 7:00 AM – 7:00 PM
University System of Georgia Health Benefit
Plan (USG Health Benefit Plan)
800-424-8950 7:00 AM – 7:00 PM
Vision 800-377-6436 8:00 AM – 5:00 PM
Utilization Management
Pre-Certification
Fax
800-722-6614
404-842-8390 or
1-888246-0226
8:30 AM – 4:30 PM
HMO BlueUSA program 800-535-8291 24 hours a day/7 days a week
EDI Services
• For Vendor Supported Sites
• For EDI Product Customers (Blue Connect,
Online DDE and RealTime Transactions –
270/271; 276-277; 278))
888-883-2720
800-638-9677
* The BlueCard/ITS program allows Georgia providers to submit claims to BCBSGa for members of
certain other Blue Cross and Blue Shield plans. The three character alpha prefix at the beginning of the
member’s ID number is the key data element used by BCBSGa to identify ITS claims.
** BCBSGa provides utilization management and network services only for this plan.