82 Chapter3
HP Easytime/XL Tasks
Solving Problems
Solving Problems
This section lists problems that my be encountered when working with
HP Easytime/XL, possible causes for the problem, and steps for
recovery.
Print File Problems
MESSAGE: Print file is not printing.
CAUSE: Print file needs a form (or standard paper) loaded.
ACTION: Check the Print File Management screen for the name of the
form and load it on the printer. Perform the task Load Form to inform
the system that it has been loaded.
CAUSE: Form needs alignment.
ACTION: Check to see that the form is correctly aligned and perform the
task Align Form form the Print File Management screen.
CAUSE: Print file has been put on hold.
ACTION: Perform the task Take off Hold from the Print File
Management screen.
Printer Problems
MESSAGE: Nothing is printing on a printer.
CAUSE: Printer is not ready
ACTION: Check the printer to make sure that it is plugged in, switched
on, and online. Check for a paper jam, or check if paper need to be
loaded.
CAUSE: Printer is not enabled.
ACTION: The system administrator should enable the printer.
CAUSE: Printer outfence set too high.
ACTION: The system administrator should check the outfence.
