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PINPAD 1000SE INSTALLATION GUIDE 23
CHAPTER 5
Troubleshooting
Guidelines
This chapter lists typical malfunctions that may occur while operating a PINpad
1000
SE unit and the appropriate corrective action. If the problem persists even
after performing the outlined guidelines or if the problem is not described, contact
your local VeriFone representative for assistance.
Display Panel
Does Not Work
1 Check all the cable connections.
2 Check the controller's AC outlet to be sure the outlet is supplying sufficient
power. Substitute the controller's power pack with another power pack.
3 The controller's application program might not be loaded correctly. Download
the application program and try again.
4 Run the display reliability test (option 5) as described in Section 3 in the
PINpad 1000
SE Reference and Programmers Manual (VPN - 22903).
5 If the problem persists, contact your local VeriFone representative.
Keypad Does
Not Respond
1 Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.
2 Run the keypad reliability test (Option 4) as described in Section 3 in the
PINpad 1000
SE Reference and Programmers Manual (VPN - 22903).
3 If the problem persists, contact your local VeriFone representative.
NOTE
The PINpad 1000SE unit uses a tamper-evident case. The PINpad 1000SE unit
contains no user-serviceable parts. Do not, under any circumstance, attempt to
disassemble the unit. Perform only those adjustments or repairs specified in this
guide. For all other services, contact your local VeriFone service provider. Service
conducted by parties other than authorized VeriFone representatives may void
any warranty.