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Service Returns
20 PINPAD 1000SE INSTALLATION GUIDE
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
• Please address the fax clearly to the attention of the
“VeriFone MRA Dept.”
• Include a telephone number where you can be reached, as well as your
fax number.
• You will be issued MRA number(s) and the fax will be returned to you.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the PINpad 1000SE unit(s) you are
returning for service or repair (serial numbers are located on the bottom of
the unit (see Figure 8).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the PINpad 1000
SE unit).
Figure 8 Information Label on Unit Bottom
NOTE
One MRA number must be issued for each PINpad 1000SE unit you return to
VeriFone, even if you are returning several of the same model.
SERIAL NUMBER
MODEL NUMBER