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Do you hear any sound now?
Yes. Mute function was activated or Volume was turned down.
No. Change Channels.
Do you hear any sound now?
Yes.
Problem is with program or signal (station, cable, or satellite reception).
No. Adjust antenna direction/alignment; check connections to AV jacks.
Did sound improve?
Yes. Antenna misadjusted or AV cables were not fully seated.
No. Select Mono sound from on-screen menu.
Press and hold
the Volume
key.
Did the black box disappear or disappear briefly then reappear?
Yes. TV station is broadcasting a Caption text signal without any textual data.
Press the RESET key twice (customized settings will be reset to factory defaults).
To retain customized settings, just turn captioning off (see page 16).
Change Channels.
Yes. Set captioning on. Press the Caption key then press the 0 key to highlight Caption1.
No. Tune to a channel that is broadcasting a closed-captioned program.
Is the program
you are watching
closed-captioned?
Do you recognize the menu words now?
Yes. A language other than English was selected.
Press the RESET
key twice
(personalized
settings will be
reset to factory
defaults).
Did the problem go away?
Yes. It may have been the channel scan memory or V-Guide settings.
Press the RESET
key twice
(personalized
settings will be
reset to factory
defaults).
TROUBLESHOOTING (Continued)
Do you hear any sound now?
Yes. Mute function was activated or Volume was turned down.
No. Change Channels.
Do you hear any sound now?
Yes.
Problem is with program or signal (station, cable, or satellite reception).
No. Adjust antenna direction/alignment; check connections to AV jacks.
Did sound improve?
Yes. Antenna misadjusted or AV cables were not fully seated.
No. Select Mono sound from on-screen menu.
Press and hold
the Volume
key.
TROUBLESHOOTING (Continued)