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Leaving a Message
The system lets you leave voice messages for subscribers, groups, or guests. If you call a subscriber’s
extension and the call is unanswered, your call is automatically routed to the subscriber’s mailbox, where
you can leave a message. You can also leave messages directly in a subscriber’s mailbox.
If your telephone system uses identified subscriber messaging, the system automatically tags a message
from your assigned extension with your name.
If your telephone system does not use identified subscriber messaging or you are calling from another
subscriber’s extension, you need to identify yourself as a subscriber by entering your personal ID and
security code.
DIRECTORY ASSISTANCE
Your system may use automatic directory assistance, numeric directory assistance, or both, to help callers
find subscribers’ extension numbers.
Callers with letters on their telephones can use automatic directory assistance, which identifies subscribers
by their last names. All callers can use numeric directory assistance, which groups subscribers by
department, location, or other categories.
SPECIAL DELIVERY OPTIONS
When you leave an identified subscriber message, you can mark it with one or more of these special
delivery options:
Urgent The message is played first, before regular messages.
Private The message cannot be redirected.
Return Receipt The system tells you when a subscriber has heard the message.
Future Delivery The message is delivered at the time and day you specify.
To leave an identified subscriber message
1. Call another subscriber. When the subscriber does not answer, the call is forwarded to voice mail.
2. Enter 5 to leave a message.
3. Follow the system instructions. Enter 1 for Yes, 2 for No.
To leave a message directly in a subscriber’s mailbox
1. Access your mailbox.
2. Enter 5 to leave any messages.
3. On the telephone, spell the subscriber’s name. Otherwise, enter the extension number.
When spelling a subscriber’s last name, use a “wild-card” number (typically 0 or 1) for any letter in
the last name you do not know.
4. Enter 2 until you hear the name of the subscriber you want, then enter 1.
5. Record your message at the beep. The message must be at least three seconds long to be delivered.
6. Enter
# to start over or 4 to stop recording.