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Contents
Read first . . . . . . . . . . . . .v
Chapter 1. Finding information . . . . .1
This guide and other publications . . . . .1
Finding information with the Lenovo Care
button . . . . . . . . . . . . . .2
Chapter 2. Caring for your computer . . .3
Chapter 3. Solving computer problems . .7
Frequently asked questions . . . . . . .8
Diagnosing problems . . . . . . . . .10
Troubleshooting . . . . . . . . . . .10
Error messages . . . . . . . . . .10
Errors without messages . . . . . . .13
A password problem . . . . . . . .14
Keyboard problems . . . . . . . .14
Standby or hibernation problems . . . .14
Computer screen problems . . . . . .16
Battery problems . . . . . . . . .17
A hard disk drive problem . . . . . .18
A startup problem . . . . . . . . .18
A fingerprint authentication problem . . .18
Other problems . . . . . . . . . .18
Chapter 4. Recovery options . . . . . .21
Using Rescue and Recovery . . . . . . .21
Restoring factory contents . . . . . . .21
Recovering data . . . . . . . . . . .22
Chapter 5. Upgrading and replacing
devices . . . . . . . . . . . . .23
Replacing the battery . . . . . . . . .23
Upgrading the hard disk drive . . . . . .24
Replacing memory . . . . . . . . . .27
Chapter 6. Getting help and service . . .31
Getting help and service . . . . . . . .31
Getting help on the Web . . . . . . . .31
Calling the Customer Support Center . . .31
Getting help around the world . . . . . .33
Appendix A. Warranty information . . . .35
Warranty Information . . . . . . . . .35
Warranty Period . . . . . . . . .35
Types of Warranty Service . . . . . .35
Worldwide telephone list . . . . . . .37
Appendix B. Customer Replaceable Units
(CRUs) . . . . . . . . . . . . .41
Appendix C. Features and Specifications 43
Features . . . . . . . . . . . . .43
Specifications . . . . . . . . . . .44
Appendix D. Notices . . . . . . . . .47
Notices . . . . . . . . . . . . . .47
Television output notice . . . . . . .48
Electronic emissions notices . . . . . . .48
Federal Communications Commission
(FCC) Statement . . . . . . . . .48
Industry Canada Class B emission
compliance statement . . . . . . . .49
Avis de conformité à la réglementation
d’Industrie Canada . . . . . . . . .49
European Union EMC Directive
conformance statement . . . . . . .49
Important information for the European
Directive 2002/96/EC . . . . . . . . .50
IBM Lotus Software Offer . . . . . . .51
Trademarks . . . . . . . . . . . .53
Index . . . . . . . . . . . . . .55
© Copyright Lenovo 2006 iii