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Problem: The computer does not operate with a fully charged battery.
Solution: The surge protector in the battery might be active. Turn off the computer for one minute
to reset the protector; then turn on the computer again.
Problem: The battery does not charge.
Solution: For details, see the Battery and power category in Troubleshooting under the Problem
solving section in Access Help.
A hard disk drive problem
Problem: The hard disk drive does not work.
Solution: In the Boot menu in the BIOS Setup Utility, make sure that the hard disk drive is
included in the Boot Sequence correctly.
A startup problem
Problem: The Microsoft
®
Windows operating system will not start.
Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. For
details about Rescue and Recovery, see Chapter 4, “Recovery options,” on page 21.
A fingerprint authentication problem
Problem: You cannot register or authenticate your finger.
Solution: To improve the situation, try the following:
v Clean or wipe your hands to remove any excess dirt or moisture from the fingers.
v Enroll and use a different finger for authentication.
v If your hands are too dry, apply lotion to them.
For
details, see the Fingerprint reader category in Troubleshooting under the Problem
solving section in Access Help.
Other problems
Problem: Your computer does not respond.
Solution:
v To turn off your computer, press and hold the power switch for 4 seconds or more. If
the computer still does not respond, remove the ac adapter and the battery.
v Your computer might lock when it enters standby mode during a communication
operation. Disable the standby timer when you are working on the network.
Solving computer problems
18 Lenovo 3000 V100 Service and Troubleshooting Guide