Corporate Evaluator’s Guide 11
To install the Intel® SpeedStep™ Technology Applet.......................................161
To install the Euro Key patch..............................................................................161
To create NT 4.0 profiles for docked and undocked configurations ...................162
Troubleshooting and Maintenance..............................................................................163
Troubleshooting Your Computer..............................................................................164
Audio problems...................................................................................................164
CD and DVD problems.......................................................................................165
Display problems ................................................................................................167
Expansion base problems....................................................................................168
Hard disk drive problems....................................................................................169
Heat problems .....................................................................................................170
Infrared Problems................................................................................................170
Keyboard and pointing device problems.............................................................171
LAN problems.....................................................................................................172
Memory problems...............................................................................................174
Modem problems ................................................................................................174
PC card (PCMCIA) problems .............................................................................177
Performance problems ........................................................................................178
Power and battery problems................................................................................179
Printing problems................................................................................................182
Serial, parallel, and USB problems .....................................................................182
Startup Problems.................................................................................................184
Wireless Problems...............................................................................................185
Testing the Hardware................................................................................................187
To run the e-Diagtools diagnostic test.................................................................187
Configuring the Computer ........................................................................................189
To run the BIOS Setup utility .............................................................................189
To set up TopTools .............................................................................................195
Reinstalling and Updating Software .........................................................................196
To recover the factory installation of your hard disk ..........................................196
To create a Support Utility disk ..........................................................................197
To create a boot disk (Windows 98 or 2000) ......................................................198
To replace a damaged Recovery CD ...................................................................198
To update the BIOS.............................................................................................198
To update Windows drivers ................................................................................199
HP Support and Service...............................................................................................201
Getting Assistance for Your Computer.....................................................................202
To get help from the web ....................................................................................202
To contact HP for support or service...................................................................203
To receive repair service .....................................................................................205
To prepare your computer for shipment..............................................................205
Hewlett-Packard Limited Warranty Statement .........................................................206
