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9 Frequently
asked questions
section, you can get support at
www.philips.com/AVENT or contact the Philips
Consumer Care Center in your country.
Problems Possible causes Solutions
My parent/baby unit will not
switch on.
The unit is not connected to the
power supply.
Connect the unit to a power
supply.
The battery is empty. Replace the battery and make
sure that it is correctly inserted.
My baby unit will not switch on. The unit is not connected to a
power supply.
Connect the unit to a power
supply.
I cannot establish a connection.
The parent unit beeps and the a
"NOT LINKED! CAMx OUT OF
The units are out of range. Move the units closer (see
"Operating range" )
Parent and baby units are too far
apart.
Move the parent unit at least
1.5 metres/ 5 feet away from
the baby unit.
The baby unit is switched off. Switch on the baby unit.
I get interference. I can only hear
intermittently.
The units are out of range. Move the units closer.
The parent unit picks up signals
from other appliances or baby
monitors.
Move the parent unit away
from other 2.4GHz wireless
appliances such as telephones.
I cannot hear anything through
my parent unit.
The volume of parent unit is set
too low or it is on mute.
Increase the volume of the
parent unit.
The units are out of range. Move the units closer.
You have switched on the
automatic voice activation.
When it is activated, the video
is displayed on when the baby
unit picks up a sound. As long
as no sound is detected, the
video display is off to save
power.
The voice activation sensitivity is
set too low.
Increase the voice activation
sensitivity.
My range is less than 150 metres/
490 feet.
Environmental obstructions may
be affecting your range.
Move the units closer.
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