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DL806 and DL1608 Owner’s Manual
35
Appendix C : Service Information
Troubleshooting
If you think your DL Series mixer has a problem, please check out the following troubleshooting
tips and do your best to conrm the problem. Visit the Support section of our website
(www.mackie.com/support) to get some ideas or contact our technical support heroes.
You may nd the answer to the problem without having to send your DL Series mixer away.
Here are three useful tips that could correct any of the issues outlined below (or possibly any other issue
that we haven’t yet discovered):
(1) — Restart the iPad. Don’t just restart the Master Fader app. Restart the iPad! Completely power it
down, then power it back up.
(2) — Restart the mixer. This is especially useful after rmware and software updates where the mixer
and iPad aren’t quite on the same page. A simple reboot can sometimes work great wonders.
(3) — Restart the router. Internet disconnectivity got you down? Unplug and re-plug the router.
This may resolve any connection issues.
There are no user serviceable parts. If none of these tips work, please refer to “Repair” on the next page to
nd out how to proceed.
No Power
• Our favorite question. Is it plugged in? Make sure that the female end of the line cord is securely
seated in the IEC socket of The Power Block and the male end plugged all the way into a live
grounded AC outlet. Make sure the locking barrel connector at the end of the cord attached to The
Power Block is attached to the power connector on the mixer and securely tightened. An LED
on The Power Block will illuminate green to indicate success (whether the mixer is powered on or not).
• Our second favorite question. Is the rear panel power switch in the ON position?
• Are all the lights out in town? If so, contact the local power company to get power restored.
No Sound
• Are all the connections good and sound? Make sure all of the connecting cables work and are
securely connected at both ends. Try the same source signal in another channel, set up exactly
like the suspect channel.
• Is the signal source powered on? Is it working (and making union scale)?