If this did not solve the issue, try the next solution.
Solution 3: Clean the print head
Solution: If the previous solutions did not resolve the issue, try cleaning the print
head.
After cleaning the print head, print a self-test report. Evaluate the self-test report to
see if the print quality problem still exists.
For more information, see:
•“
Clean the print head” on page 64
•“
Print and evaluate a self-test report” on page 65
Cause: The print head needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the print head.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or print head is not necessary.
TIP: After reviewing the solutions in this section, you can go to HP's website to see
if there is additional troubleshooting help. For more information, go to:
www.hp.com/
support.
• Solution 1: Check the print settings
•
Solution 2: Use a higher quality image
•
Solution 3: Print the image in a smaller size
•
Solution 4: Align the printer
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Chapter 11
92 Troubleshooting
Troubleshooting
