A SERVICE OF

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Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause: The product was not connected to the computer.
Ink cartridge and print head messages
The following is a list of print head and ink cartridge error messages:
Alignment failed
Calibration error
Cannot print
Carriage stall
Cartridges in wrong slot
General printer error
Incompatible ink cartridges
Incompatible print head
Ink alert
Ink cartridge problem
Sensor failure - Original HP ink depleted
Ink service capacity warning
Ink system failure
Install ink cartridges
Install print head and cartridges
Chapter 11
148 Troubleshooting
Troubleshooting