Chapter 5 191
Configuring ITO
Preconfigured Elements
Indicates if annotations exist for this message. You can
review annotations for procedures used to resolve
similar problems by using the History Browser
window.
E Escalations
Indicates if the message has been escalated to (or from)
another ITO server. The value of the attribute tells you
the message has:
E been escalated to you from another
server
T been escalated by you to another
server
Date Specifies the date the message was received on the ITO
management server.
Time Specifies the time the message was received on the ITO
management server.
Node Specifies the node that issued the message.
Application Specifies the application that was affected by, or
detected, the message.
MsgGroup Specifies the message group the message belongs to.
Object Specifies the object which was affected by, detected, or
caused the message. This can be, for example, a printer
which sent a message when it stopped accepting
requests, or a backup device that sent a message when
a backup stopped.
Description Displays the text of the message. You can review the
message’s original text in the Original Message
window, accessible from the Message Details
window.
Message Ownership
The ITO message ownership feature allows the user to mark or own a
message and, as a consequence, restrict access to it. Marking a message
indicates that an operator or administrator has taken note of a message.
Owning a message indicates that, depending on how the environment
has been configured, an operator or administrator either wishes or has
