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Keyset User Guide - without display
1. Answering Calls
Answering Internal and Outside Calls
Answering internal and outside calls is as easy as picking up the handset or
pressing the Speaker key, if you have the Auto Answer feature set to “on” (see
page 54). Otherwise, to answer a call you will need to press a feature key
appropriate to the type of call: a line, line group, or overflow key for an outside
call; an intercom key for an internal call.
Intercom Key
A feature key programmed as an intercom key (labeled “ICM”) is useful for
processing internal calls. If you do not have an ICM key already allocated, you
can create one. The feature code is Function key, dial 65. For more information
on setting the feature keys, see page 59.
Your ICMkey flashes when an internal party has “camped on” to your
extension while you are on an outside call. Press this key to speak to the
internal caller. Be sure to place the first call on hold if you do not have the
Automatic Hold feature enabled at your keyset or you will disconnect the
outside caller. See page 29 for more information on the Camp On feature, and
page 31 for more information on the Automatic Hold feature.
chapter
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Answering Calls