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13. Troubleshooting guide
Lack of suction
No milk being expressed
Pain in the breast area when
expressing
Milk is drawn up the
Let-down Massage Cushion
Cracking/discolouration of
pump parts
Lost or broken parts
Check that all the pump components have been assembled
correctly and that the white valve is the right way up. Ensure
that the diaphragm and Let-down Massage Cushion are fitted
securely to the pump body and a perfect seal is created.
Ensure suction is created and the pump is correctly
assembled. Relax and try again, expression may improve
after practice. Please refer to the ‘Hints to help
you succeed’ section.
You may be pumping too hard. You do not need to use
all the suction the pump can generate. Try depressing
the handle halfway and remember the 2-3 second
pumping rhythm. Consult your health professional/
breastfeeding advisor.
Remove and refit the Let-down Massage Cushion ensuring
it is firmly attached and pushed far enough down
the funnel. Try leaning slightly forward.
Avoid contact with antibacterial or abrasive detergents/
cleaners as these can damage the plastic. Combinations
of detergents, cleaning products, sterilising solution, softened
water and temperature fluctuations may, under certain
circumstances, cause the plastic to crack. If this occurs,
do not use. Contact Philips AVENT Customer Services
for spare parts. The pump is dishwasher safe
but food colourings may discolour components.
Spare parts are available through Philips AVENT Customer
Services (see back cover for contact details).
If you are still experiencing problems, please contact Philips AVENT Customer
Services. (see back cover for contact details). Alternatively contact your health
professional/breastfeeding advisor.