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J4390pr-0922
PROBLEMS AND SOLUTIONS GUIDE
PROBLEM POSSIBLE CAUSE SOLUTION
Short run time (Less than
1 - 3 hours per charge)
Undercharged battery Charge the battery. A new battery should have been charged for
at least 18 hours before using the vehicle for the rst time.
After rst-time use, recharge the battery for at least 14 hours
after each use. Never charge the battery longer than 30 hours.
Check all wires and connectors. Make sure the charger connector
is plugged into the battery, and that the charger is plugged into
the wall.
Make sure power ow to the wall outlet is “ON”.
Overcharged battery Do not charge the battery longer than 30 hours. If you suspect that
your battery is damaged as a result of overcharging, contact your
local Power Wheels
®
authorized service center. They can test your
battery for you.
Battery is old and will not accept
full charge
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 3 years depending on vehicle use and
use conditions. Replace the battery with a new Power Wheels
®
12 volt rechargeable battery. Do not substitute parts.
Tripped thermal fuse The built-in thermal fuse may “trip” and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions too
severe. Once a fuse has "tripped", remove your foot from the pedal
and wait 25 seconds before operating the vehicle again. To avoid
repeated automatic shutdowns, do not overload the vehicle by
exceeding the 130 lb. (59 kg) maximum weight capacity or by
towing anything behind the vehicle. Do not drive up hills or run
into xed objects, which can cause the wheels to stop spinning
while power is still being supplied to the motors. If a thermal fuse
continually trips, contact your local Power Wheels
®
authorized
service center.
Vehicle runs sluggishly Undercharged battery Charge the battery. A new battery should have been charged for
at least 18 hours before using the vehicle for the rst time.
After rst-time use, recharge the battery for at least 14 hours
after each use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the charger connector is plugged
into the battery, and that the charger is plugged into the wall.
Make sure power ow to the wall outlet is “ON”.
Battery needs charging Be sure to charge the battery after each use.
Battery is old and will not accept
full charge
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 3 years depending on the vehicle use
and use conditions. Replace the battery with a new Power Wheels
®
12 volt rechargable battery. Do not substitute parts.
Vehicle is overloaded Make sure you do not overload the vehicle by allowing more than
one rider at one time, by exceeding the 130 lb. (59 kg) maximum
weight capacity, or by towing objects behind the vehicle.
Driving conditions are too stressful Use only on generally level ground.