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J4390pr-0922
PROBLEMS AND SOLUTIONS GUIDE
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still
experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at 1-800-348-0751 between 9 AM - 7 PM (EST)
Monday through Friday or 11 AM - 5 PM (EST) Saturday. Or, contact your local Power Wheels
®
authorized service center. For the
location nearest you, please visit us on-line at www.powerwheels.com, or call 1-800-348-0751.
PROBLEM POSSIBLE CAUSE SOLUTION
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been charged for
at least 18 hours before using the vehicle for the rst time.
After rst-time use, recharge the battery for at least 14 hours
after each use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the charger connector is plugged
into the battery, and that the charger is plugged into the wall.
Make sure power ow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless you
have a volt meter. If you suspect there is a problem with your
charger, contact your local Power Wheels
®
authorized service
center. They can test your charger for you.
Tripped thermal fuse The built-in thermal fuse may “trip” and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions too
severe. Once a fuse has "tripped", remove your foot from the pedal
and wait 25 seconds before operating the vehicle again. To avoid
repeated automatic shutdowns, do not overload the vehicle by
exceeding the 130 lb. (59 kg) maximum weight capacity or by
towing anything behind the vehicle. Do not drive up hills or run
into xed objects, which can cause the wheels to stop spinning
while power is still being supplied to the motors. If a thermal fuse
continually trips, contact your local Power Wheels
®
authorized
service center.
Loose wire or loose connectors Check all wires and connectors. Make sure the motor harness
connector is plugged into the battery, and that there are no loose
wires around the motors.
Dead battery If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure whether
or not the battery is dead, you can have it tested at your local
Power Wheels
®
authorized service center.
Electrical switch damage The electrical switches can become corroded due to exposure to
water or moisture, or can jam due to loose dirt, sand or gravel.
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
Vehicle was running but
suddenly stopped
Loose wire or loose connectors Check all wires and connectors. Make sure the motor harness
connector is plugged into the battery, and that there are no loose
wires around the motors.
Tripped thermal fuse The built-in thermal fuse may "trip" and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions too
severe. Once a fuse has "tripped", remove your foot from the pedal
and wait 25 seconds before operating the vehicle again. To avoid
repeated automatic shutdowns, do not overload the vehicle by
exceeding the 130 lb. (59 kg) maximum weight capacity or by
towing anything behind the vehicle. Do not drive up hills or run
into xed objects, which can cause the wheels to stop spinning
while power is still being supplied to the motors. If a thermal fuse
continually trips, contact your local Power Wheels
®
authorized
service center.