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Customer Assistance and Information ...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ......................................8-4
Customer Assistance for Text
Telephone (TTY) Users ................................8-5
Customer Assistance Offices ............................8-5
GM Mobility Reimbursement Program ................8-6
Roadside Service ...........................................8-7
Scheduling Service Appointments .....................8-9
Courtesy Transportation ...................................8-9
Collision Damage Repair ................................8-11
Reporting Safety Defects ................................8-14
Reporting Safety Defects to the United States
Government ..............................................8-14
Reporting Safety Defects to the Canadian
Government ..............................................8-14
Reporting Safety Defects to General Motors .....8-15
Service Publications Ordering Information .........8-15
Vehicle Data Recording and Privacy ................8-16
Event Data Recorders ...................................8-16
OnStar
®
......................................................8-17
Navigation System ........................................8-17
Radio Frequency Identification (RFID) ..............8-17
Section 8 Customer Assistance Information
8-1