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17
Answering Calls
Answering ACD calls is not unlike answering regular calls on the 5010 IP Phone.
When the telephone rings, the indicator beside your Line Select Key flashes.
To answer the call, pick up the handset and begin speaking.
A headset option can be programmed into your system, eliminating the need to
pick up the handset. This is helpful in high call traffic situations normally
encountered in an ACD environment. To use a headset, refer to ”Using A
Headset“. You should also refer to ”Using the Auto Answer Feature“ for high
telephone traffic situations.