Mitel
®
8560/8660 Phone User Guide – Issue 14, May 2010 Page 23
Answering and Placing Calls
Placing Calls
The following instructions describe how to place calls and related features.
Placing Emergency Calls
Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even if you do not select an outside line.
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your phone. Contact your system administrator for a list of extension
numbers.
To place an internal call:
With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press the MUTE button to move the cursor backward, deleting the last digits
entered.
If you are using Handsfree Mode, speak after you hear a double tone.
If there is no answer or if the extension is busy, you can do the following:
• Request a callback (queue). See “Requesting a Callback (Queuing the Phone)” below.
• Camp-on to the busy extension. See “Using Camp-on” below.
• Use Off-Hook Voice Announce to contact the party. See “Off-Hook Voice Announce”
below.
• Leave a message. See “Leaving Messages at Other Extensions” on page 49.
Requesting a Callback (Queuing the Phone)
When you request a callback (queue the phone), the system calls you when the extension is
available and places a call to the phone.
To request a callback:
If there is no answer or if the extension is busy, press the QUEUE menu button or
(Special) followed by 6, and then hang up. QUEUE REGISTERED FOR <name>
appears. When the extension becomes available, your extension rings.
To cancel the callback request:
Press the CANCEL QUEUE menu button or 6. QUEUE REQUEST CANCELED appears.
Using Camp-on
Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb” on page 51.
To use Camp-on:
Stay on the line and wait for the extension to become available. Do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.
