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8.1 Error Messages and Remedies
If an error occurs in fi-5000N, a temporary error or device alarm message will appear on the Mes-
sage Display.
Temporary errors are errors that can be resolved by the user, while device alarms are malfunctions
errors that require recovery work by support engineers.
■ Temporary Errors
If the same message still appears after following the contents listed below, contact the store where
you purchased the scanner or an authorized FUJITSU scanner service provider.
Message Remedies
Sensor surface not clean. Please
wipe sensor, and restart device.
The fingerprint sensor surface is dirty.
Turn off the power, wipe the surface lightly with a dry lint-
free cloth.
Scanner is disconnected Check the following:
• Is the scanner turned on?
• Is the USB cable connected to the scanner?
• Is the USB cable damaged?
Unsupported device is
connected
Check that the connected scanner is among the following:
fi-4120C/4120C2/4220C/4220C2/5110C/4530C. Any
other scanner and devices are not supported.
The network cable is
disconnected
Check the following:
• Is the network cable (LAN) connected to the network?
• Is the network cable (LAN) connected to this device?
• Is the network cable (LAN) connected to a hub (router,
etc.)?
• Is the hub turned on?
• Is the network cable (LAN) damaged?
• Is the correct network cable being used?
(Correct: straight cable; incorrect: cross cable)
The IP address is already in use
by another device
It is possible that the IP address is already in use by
another device.
Consult with the network administrator and change any
one of the IP addresses.
Position your finger
a little lower
Check the following:
Did you placed your finger in the correct position on the
sensor?
* Refer to "APPENDIX Using User Authentication by Fin-
gerprint" (page 1).
Position your finger
a little higher
Position your finger
a little more right
Position your finger
a little more left
