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E6 Series User Manual Page!13 !
10.2 Troubleshooting
Problem
Possible
Reason
Solution
Weak
battery
Recharge the battery for 4
hours
Unit will not turn
on
Invalid
operation
Switch player off and then on
again
Unit
spontaneously
turns
off
Weak
battery
Recharge the battery for 4
hours
USB cable
damaged
Replace with a new
cable
USB in disabled in the
BIOS
Enable USB functionality in the
BIOS
OS does not support
USB
Install or update the OS
driver
Wire wrongly
connected
Make sure the cable is firmly
connected
Player connected
by
USB, but
computer
does not recognize
the
device
Any issues of the
PC
Reboot
PC
Volume is too
low
Turn up the
volume
Wrong audio out
device
Set right
parameter
Unsupported file
format
Re-encode media in a supported
format
The file is
corrupted
Re-copy the file to the player. You
may
have to re-encode the
file
No sound
when
playing
media
Damaged
earphones
Use different
earphones
“Save
Failure”
Storage
full
Delete some files from the
player
Wrong
language
Wrong language is
configured
Change the language in
Settings