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Problem Possible cause Solution
High pitched noise. Units are too close to Move parent unit away
each other. from baby unit (at least
1 meter / 3 feet).
Volume on parent unit Decrease volume (B-9) on
set too high. parent unit.
No sound/ Volume on parent unit is Increase volume on parent unit
baby’s crying cannot set too low or switched off. (B-9).
be heard.
Microphone sensitivity level Adjust microphone sensitivity
set too low on parent unit. level (B-2) on parent unit.
to a higher level.
Units are out of range Move parent unit closer to baby
unit.
Parent unit reacts Ambient sounds trigger Move baby unit closer to
too fast to other transmission. baby (keep minimal distance of
ambient sounds. 1 meter / 3 feet).
Microphone sensitivity Decrease microphone sensitivity
set too high. level (B-2) on parent unit.
Parent unit reacts slowly/ Microphone sensitivity is Increase microphone sensitivity
late to baby's crying. set too low. level (B-2) on parent unit and/or
move baby unit closer to baby
(keep minimal distance of 1 meter
/ 3 feet).
Battery check light ( ) Batteries are low or almost Replace batteries (A-9, B-11).
is lit. empty.
Baby unit battery power Microphone sensitivity is set Set microphone sensitivity to a
diminishes rapidly. too high. Unit consumes lower level (B-2).
more power.
Volume setting too high. Set volume to a lower level (A-4).
Charging time of parent Parent unit switched on during Switch off parent unit (B-5).
unit batteries exceeds charging.
16 hours.
Troubleshooting