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4 Pelco Manual C206M (6/93)
4.0 WARRANTY AND RETURN
INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any
merchandise proved defective in material or workmanship
for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Five years on FT/FR8000 Series fiber optic products.
• Three years on Genex
®
Series products (multiplexers,
server, and keyboard).
• Three years on Camclosure
®
and fixed camera models,
except the CC3701H-2, CC3701H-2X, CC3751H-2,
CC3651H-2X, MC3651H-2, and MC3651H-2X camera
models, which have a five-year warranty.
• Two years on standard motorized or fixed focal length
lenses.
• Two years on Legacy
®
, CM6700/CM6800/CM9700 Series
matrix, and DF5/DF8 Series fixed dome products.
• Two years on Spectra
®
, Esprit
®
, ExSite
™
, and PS20
scanners, including when used in continuous motion
applications.
• Two years on Esprit
®
and WW5700 Series window wiper
(excluding wiper blades).
• Eighteen months on DX Series digital video recorders,
NVR300 Series network video recorders, and Endura™
Series distributed network-based video products.months
on DX Series digital video recorders, NVR300 Series
network video recorders, Endura
™
Series distributed
network-based video products, and TW3000 Series
twisted pair transmission products.
• One year (except video heads) on video cassette
recorders (VCRs). Video heads will be covered for a
period of six months.
• Six months on all pan and tilts, scanners or preset lenses
used in continuous motion applications (that is, preset
scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90
days from the date of Pelco shipment. All goods requiring
warranty repair shall be sent freight prepaid to Pelco,
Clovis, California. Repairs made necessary by reason of
misuse, alteration, normal wear, or accident are not
covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for
damages or loss resulting from the specific use or
application made of the Products. Pelco’s liability for any
claim, whether based on breach of contract, negligence,
infringement of any rights of any party or product liability,
relating to the Products shall not exceed the price paid by
the Dealer to Pelco for such Products. In no event will Pelco
be liable for any special, incidental or consequential
damages (including loss of use, loss of profit and claims of
third parties) however caused, whether by the negligence of
Pelco or otherwise.
The above warranty provides the Dealer with specific legal
rights. The Dealer may also have additional rights, which
are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact
Pelco at (800) 289-9100 or (559) 292-1981 to obtain a
Repair Authorization number (RA), and provide the
following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or
Pelco invoice number
® Pelco, the Pelco logo, Spectra, Esprit, Genex, Legacy, and
Camclosure are registered trademarks of Pelco.
™ Endura and ExSite are trademarks of Pelco.
© Copyright 1993, Pelco. All rights reserved.
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product
which does not fall under the warranty conditions stated
above, please include a written explanation with the product
when returned.
Method of return shipment shall be the same or equal to
the method by which the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair
or credit, please call the factory at (800) 289-9100 or (559)
292-1981 to obtain an authorization number (CA number if
returned for credit, and RA number if returned for repair).
All merchandise returned for credit may be subject to a
20% restocking and refurbishing charge.
Goods returned for repair or credit should be clearly
identified with the assigned CA or RA number and freight
should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska,
Hawaii or Puerto Rico, send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska,
Hawaii or Puerto Rico and are instructed to return goods to
the USA, you may do one of the following:
If the goods are to be sent by a COURIER SERVICE, send
the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT FORWARDER,
send the goods to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933
(Design and product specifications subject to
change without notice.)