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A hard disk drive problem
Problem: The hard disk drive does not work.
Solution: In the Boot menu in BIOS Setup Utility, make sure that the hard
disk drive is included in the Boot Sequence correctly.
A startup problem
Problem: The Microsoft
®
Windows operating system will not start.
Solution: Use the Rescue and Recovery workspace to help solve or identify
your problem. For details about Rescue and Recovery, see
Chapter 4, “Recovery options,” on page 23
A fingerprint authentication problem
Problem: You cannot register or authenticate your finger because it is
wrinkled, rough, dry, injured, stained, oily, wet, or different one
from what you have registered.
Solution: To improve the situation, try the following:
v Clean or wipe your hands to remove any excess dirt or moisture
from the fingers.
v Enroll and use a different finger for authentication.
v If your hands are too dry, apply lotion to them.
For
details, see the Fingerprint reader category in Troubleshooting
under the "Problem solving" section in Access Help.
Other problems
Problem: Your computer does not respond.
Solution:
v To turn off your computer, press and hold the power switch for 4
seconds or more. If the computer still does not respond, remove
the ac adapter and the battery.
v Your computer might lock when it enters sleep mode during a
communication operation. Disable the sleep timer when you are
working on the network.
Solving computer problems
Chapter 3. Solving computer problems 21