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IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below.
If you still experience a problem, please contact Power Wheels
®
Consumer Relations, toll-free at 1-800-348-0751.
Or, contact your local Power Wheels
®
authorized service center. For the location nearest you, please visit us
online at www.powerwheels.com, or call 1-800-348-0751.
PROBLEMS AND SOLUTIONS GUIDE
PROBLEM POSSIBLE CAUSE SOLUTION
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the rst time. After rst-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power ow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working
unless you have a volt meter. If you suspect there
is a problem with your charger, contact your local
Power Wheels
®
authorized service center. They can
test your charger for you.
Tripped thermal fuse The built-in thermal fuse may "trip" and shut down
operation of the vehicle if the vehicle is overloaded or the
driving conditions too severe. Once a fuse has "tripped",
release the button on the handlebar and wait 25 seconds
before operating the vehicle again. To avoid repeated
automatic shutdowns, do not overload the vehicle by
exceeding the 40 lb maximum weight capacity or by
towing anything behind the vehicle. Do not drive up hills or
run into xed objects, which can cause the wheels to stop
spinning while power is still being supplied to the motors.
If a thermal fuse continually trips, contact your local
Power Wheels
®
authorized service center.
Loose wires or loose connectors Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor connector and
that there are no loose wires around the motors.
Dead battery If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, you can
have it tested at your local Power Wheels
®
authorized
service center.
Electrical switch damage The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose
dirt, sand or gravel. Contact your local Power Wheels
®
authorized service center for diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.