The Pen and Side Switch do not Operate Correctly (For Both Windows and Macintosh)
Condition
The pen nib produces a click even
when only very lightly coming in
contact with the screen.
The pen does not produce a click
unless excessive pressure is used.
The pen nib produces a click prior to
coming into contact with the screen.
The pen nib and side switch do not
work.
The side switch does not work.
The pen cannot be double-clicked
using the pen nib.
The pressure function cannot be
used.
What to Do
Use the control panel to set the pen nib sensitivity to Firm
setting.
Use the control panel to set the pen nib sensitivity to Soft
setting.
Use the control panel to set the pen nib sensitivity to Firm
setting.
When the status lamp turns blue in response to the pen
nib being moved to close proximity to the screen, either
the pen or the tablet is probably defective.
Please verify that the status lamp turns blue when the
pen nib and side switch are pushed. If the lamp doesn’
t change color, this probably indicates that either the pen
or the tablet is probably defective.
Verify that the side switch setting in the control panel isn’t
set to Not Available. .
If possible, quickly click in the same area.
You can also set the side and second side switches so
that one click is the equivalent of a double-click.
In the control panel, set the double-clicking interval to a
longer setting and set the pen nib sensitivity to a lighter
setting.
Verify that the double-click speed setting is not too fast in
the regular mouse control panel.
Please refer to your software application and the store
where you bought the application to verify whether it
is pressure function-enabled. Some applications have
special settings that must be established before the
pressure function becomes operational.
The tablet driver probably is not installed properly. Try re-
installing it.
Reference
P.20
P.20
P.20
P.6
P.20-22
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P.20-22
P.20-22
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ー
P.12
Condition
When a replacement computer is
purchased or new software is used,
the tablet cannot be used.
The tablet, which is connected to a
USB hub, doesn’t respond.
What to Do
Installing the newest version of tablet driver may
resolve this problem. The newest tablet driver can be
downloaded from the Wacom homepage.
Some USB hubs cannot recognize tablets. Connect the
tablet directly to the computer’s USB port.
Reference
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General Troubleshooting
User's Guide
