Contents
Index
Contents
78
Index
78
MAC-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that either
the driver failed to load or the
tablet preferences have not
yet been created.
The tablet was not detected at startup.
If using a wireless connection
:
• Make sure the wireless connection is active. See battery and
wireless connection status.
•From the G
O menu, select UTILITIES and launch the SYSTEM
P
ROFILER. Select USB from the HARDWARE section of the CONTENTS
list. A Wacom USB tablet model should be listed. If a tablet model
is not listed, check the wireless connection.
If connected with the provided USB cable
:
• Make sure the USB cable is securely connected to an active USB
port on your computer or USB hub. Make sure that the tablet status
LED is illuminated.
•From the G
O menu, select UTILITIES and launch the SYSTEM
P
ROFILER. Select USB from the HARDWARE section of the CONTENTS
list. A Wacom USB tablet model should be listed. If a tablet model
is not listed, check the USB tablet cable connection or try plugging
the tablet into a different USB port.
If you are still having difficulties, uninstall then reinstall the tablet driver
software.
If this does not help, contact Wacom for Technical Support.
See technical support options
.
