75 76
My mobile phone turns off by itself
•Check that your Touch area is locked when you are not using your mobile phone
•Check the battery charge level
My mobile phone will not charge properly
•Make sure that your battery is not completely discharged; the battery charge indicator
can take several minutes and may be accompanied by a quiet whistling sound
•Make sure charging is carried out under normal conditions (0°C +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in the charger
•Make sure you are using an Vodafone battery and charger
•When abroad, check that the voltage is compatible
My mobile phone will not connect to a network
•Try connecting in another location
•Verify the network coverage with your operator
•Check with your operator that your SIM card is valid
•Try selecting the available network(s) manually (see page 67)
•Try connecting at a later time if the network is overloaded
SIM card error
•Make sure the SIM card has been correctly inserted (see page 19)
•Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards
cannot be used
•Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•Make sure you have dialled a valid number and press
in dial board
•For international calls, check the country and area codes
•Make sure your mobile phone is connected to a network, and that the network is not
overloaded or unavailable
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not barred outgoing calls (see page 38)
22
Troubleshooting .......................................
Before contacting the aftersales department, you are advised to follow the instructions
below:
•You are advised to switch off the telephone from time to time to optimise its
performance.
•You are advised to fully charge (
) the battery for optimal operation.
•Avoid storing large amounts of data in your telephone as this may affect the
performance of your telephone.
and carry out the following checks:
My mobile phone will not switch on
•Press
until the screen comes on
•Check the battery charge level
•Make sure your battery is not completely used up or damaged.
•Check the battery contacts, remove and reinstall your battery, then turn your
telephone back on
•Remove your battery, remove your SIM card, reinsert the battery and then power it on
again.
•Hold down
key +
key at same time, then press up
key to reset it
(1)
.
My phone has not responded for several minutes
•Press the
key
•Remove the battery and re-insert it, then switch the phone back on
My screen is difficult to read
•Clean your screen
•Use your mobile phone in accordance with the recommended conditions of use
(1)
ALL User phone data: contacts, photos, messages, files and downloaded applications
such as Java games will be lost permanently. Please do not remove battery during
resetting.
