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Internal Battery Replacement
Under normal conditions, the original batteries in your UPS will last many years. See Safety section before replacing batteries. The batteries
are designed for hot-swap replacement (i.e. leaving the UPS ON), but some qualified service personnel may wish to completely turn the UPS
OFF and disconnect equipment before proceeding.
Storage
Before storing your UPS, turn it completely OFF. If you store your UPS for an extended period of time, recharge the UPS batteries for 4 to 6
hours once every three months. Note: after you connect the UPS to utility power, it will automatically begin charging its batteries. If you leave
your UPS batteries discharged for an extended period of time, they will suffer a permanent loss of capacity.
Service
Your SmartOnline UPS is covered by the 2-year limited warranty period described on the next page. A variety of Extended Warranty and On-Site
Service Programs are also available from Tripp Lite. For more information on service, call Tripp Lite Customer Support at (773) 869-1234.
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading of
the instructions.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite at (773) 869-1233. A service technician will
ask for the UPS's model number, serial number and purchase date and will attempt to correct the problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is required for
service. They will also discuss proper packaging and shipping procedures. Any damages (direct, indirect, special, incidental or consequential)
to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. UPS Systems
shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the
outside of the package. If the UPS System is within the 2-year warranty period, enclose a copy of your sales receipt. Return the UPS for service
using an insured carrier to the address given to you by the Tripp Lite service technician.
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Remove Front Panel and Battery Cover Plate
Disconnect Batteries
Remove/Dispose of Batteries
Add Batteries
Connect Batteries. Attach connectors: black-to-black and red-to-red
Replace Battery Cover Plate and Front Panel
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