07_ContClientErrors.fm Modified: 8/16/02
Template Version 1.0
270 GL-1020 Administrator’s Guide
n The job is queued on the Windows
®
operating system print
spooler.
n The job may be held in the Novell print queue.
n A copier error prevents printing.
Corrective Action
n Check the device location to see if there really should be any
jobs listed.
n Check the Jobs Log in TopAccess to see if the status of the
job is listed as Done, Deleted, or Unserviceable.
If the job is very small, it may have already been serviced and
moved to the Jobs Log as a terminated job. If the job was
unserviceable for some reason, it no longer appears in the
under Current Jobs list.
n Look at the copier’s control panel LCD for error messages.
For instance, a prompt to load paper holds up subsequent jobs
in the queue.
n In a Peer to Peer environment, the job may be queued on the
Microsoft
®
Windows
®
operating system print spooler and,
consequently, not available in Current Jobs or the Jobs Log. If
you do not see any error messages and the printer seems to be
working fine, resubmit the job.
n The job may be in the Novell print queue and thus, not visible
for the moment. Use NWAdmin or PCONSOLE to see if
there are any queue errors.
Cannot Interpret GL-DocMon Messages/Warnings/
Errors
Problem Description
The device status indicates the current state of the copier to which
print jobs are being submitted.
Corrective Action
For an explanation of device status messages, refer to the
GL-DocMon online Help topic titled, Interpreting Device
Messages, Warnings and Errors.
