Section 7A: Help 373
Help
Third-Party Applications
Sometimes, third-party applications can cause conflicts on your Treo. Third-party applications
that modify wireless features may affect the performance of your device and may require extra
troubleshooting. Use caution when installing the following types of applications:
ⅷ Ringtone managers.
ⅷ Caller ID applications.
ⅷ Instant messaging.
ⅷ Applications that modify when your phone or data connections turn on or off and how
your phone behaves.
If you recently installed an application and your Treo seems to be stuck, try the following:
1. Perform a soft reset (see “Performing a Soft Reset” on page 349).
2. Make sure the third-party application is compatible with the Windows Mobile version 6.1
operating system on your Treo.
3. Delete the most recently installed application from your Treo (see “Removing
Applications” on page 300).
4. If the problem persists, perform another soft reset.
5. If possible, synchronize or use the included Sprite Backup utility to back up your most
recent information.
6. Perform a hard reset (see “Performing a Hard Reset” on page 350).
7. Synchronize or restore your backup to refresh the information in your built-in
applications.
Tip
Remember that not all third-party applications were written with the Treo
keyboard and 5-way navigator in mind. You may encounter strange
behavior or errors in these applications if you use the keyboard and 5-way
navigator.
