Troubleshooting
This section includes the following.
System tray icon has a white cross•
System tray icon is greyed out•
Virus not disinfected•
Virus fragment reported•
Unable to access disk with infected boot sector•
Unable to access areas of Sophos Anti−Virus•
Getting further help•
System tray icon has a white cross
If a white cross is superimposed on the Sophos Anti−Virus system tray icon,
updating has failed.
To find out more about an update failure, look at the update log. Right−click the
Sophos Anti−Virus system tray icon to display a menu. Select Configure
updating. Then click the Logging tab and click View Log File.
The sections below explain why updating may fail, and how you can change the
settings to correct the problem.
You need Sophos Administrator rights to change the updating
settings.
Sophos Anti−Virus contacts the wrong source for updates
Right−click the Sophos Anti−Virus system tray icon to display a menu.
Select Configure updating.
1.
Click the Primary server tab. Check that the address and account details
are those supplied by your administrator.
2.
Sophos Anti−Virus cannot use your proxy server
If your copy of Sophos Anti−Virus updates itself via the internet, you must ensure
that it can use your proxy server (if there is one).
Right−click the Sophos Anti−Virus system tray icon to display a menu.
Select Configure updating.
1.
Click the Primary server tab. Then click Proxy Details.2.
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