Symptom Check Remedy
M5 doesn't work properly
• Is the M5 plugged in?
• Does the M5's front LED indicator
remain red 5 minutes after turning
on?
• Plug in the M5.
• Check whether the Wi-Fi router
you're using had been certified for
Wi-Fi.
• Unplug the M5, plug it back in,
and then reconnect it to the router.
• Reset the M5 (see page 62).
Press here
• If used with a HUB
- Make sure the smart device and
the HUB are connected to the
same Wi-Fi network.
- Make sure the HUB's indicator
LED's show that it is working
correctly. (See page 18, item 3.)
Press here
- If the problem persists, reset the
HUB (see page 62).
Press here
- Unplug, then plug in the HUB.
Then, unplug and plug in the
M5.
- If you experience troubles with
connecting the HUB and M5,
try relocating the M5 so that
the M5 is closer to the wireless
router or HUB.
I cannot group speakers.
• Is the product connected to the
network via Wi-Fi?
• If the product is connected to
the network via Bluetooth, NFC
tagging(Android only), or TV
SoundConnect, you cannot use the
group speakers function.
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