Troubleshooting A-1
TROUBLESHOOTING
Problem Action
Indicator light is off
when the printer is
turned on.
Check the power connections from
the power supply to printer and AC
outlet. See "Setting Up the System,”
in Chapter 1.
Indicator light is
GREEN, but the
printer will not
print.
Check the interface cable
connections from the computer to
printer See "Setting Up the System,”
in Chapter 1.
Verify that the labels are the correct
type (thermal direct not thermal
transfer) and supply is loaded
correctly. See Chapter 2, "Using the
Pizza Hut Application."
Clean the printhead. See "Cleaning
the Printhead," in Chapter 3.
Make sure the cover is closed.
Printing is faded or
poor quality.
Verify that the labels are the correct
type (thermal direct not thermal
transfer) and supply is loaded
correctly. See Chapter 2, "Using the
Pizza Hut Application."
Clean the printhead with a cleaning
pen. See "Cleaning the Printhead,"
in Chapter 3.
Adjust the print speed/darkness.
See your System Administrator.
Label exits partially
out of the printer or
skips a label.
A label might be caught in the
printer. See "Clearing Label Jams,"
in Chapter 3.
Load the supply correctly. See
Chapter 2, "Using the Pizza Hut
Application."
Check printer's memory
configuration. See your System
Administrator.
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