Symptom Cause/solution Reference pages
The alarm occurrence
indication button, the [AUX]
buttons*
1
and the SD
recording status indicator*
2
on
the “Live” page*
1
do not
display the current status in
real time.
*1
*2
• Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
4
• Is “Real time” selected for “Alarm status update
mode”?
48
No image is displayed on the
“Live” page.
• Press the [F5] key on the keyboard of the PC or click
the [Live] button.
12
Shortcut icon of the camera is
not displayed on “My Network
Places” of the PC.
• Is the Windows component of UPnP added?
Add the component to the PC in use.
167
Cannot download the log list.
• Download of files using Internet Explorer may be
disabled.
Click “Internet Options...” on the [Tools] menu of
Internet Explorer, and [Security] tab. Then, click the
[Custom Level...] button to open the “Security
Setting” window. Under “Downloads”, select
“Enable” for “Automatic prompting for file
downloads” (except Internet Explorer 9). Click the
[OK] button. The warning window will be displayed.
Click the [Yes] button.
-
Images are not displayed or
not refreshed smoothly.
• Delete temporary internet files as follows.
1. Select “Internet Options...” under “Tools” on the
menu bar of Internet Explorer. The “Internet
Options” window will be displayed.
2. Click the [Delete Files...] button in the
“Temporary Internet Files” section on the
[General] tab.
-
• The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
-
No indicator lights.
• Is “Off” selected for “Indicator” on the “Basic” page?
Select “On” for “Indicator”.
48
Operating Instructions 215
21 Troubleshooting
